Refund policy

We have a 7-day return policy, which means you have 7 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at beifashions360@gmail.com. Please note that returns will need to be sent to the following address: BEI fashions, Inkollu.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at beifashions360@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at beifashions360@gmail.com.

At BEI Fashions, we want you to love what you received. If something isn't right, we're here to help.

RETURN WINDOW
You may request a return or exchange within 7 days of delivery. Items must be unworn, unwashed, and in their original condition with tags intact.

WHAT CAN BE RETURNED
✅ Defective or damaged items (manufacturing fault)
✅ Wrong item delivered (wrong size, colour, or product)
✅ Items significantly different from the product listing

❌ Items that have been worn, washed, or altered
❌ Returns due to change of mind or incorrect size ordered — please check our size chart carefully before purchasing
❌ Items purchased during a sale or with a discount code

SIZE EXCHANGES
We offer one free size exchange per order within 7 days of delivery, subject to stock availability.

To request an exchange:
1. WhatsApp us at the number on your order confirmation with your order number and the size you need.
2. Ship the item back to us (return shipping is borne by the customer for size exchanges).
3. We will dispatch the new size within 3–5 business days of receiving your return.

HOW TO INITIATE A RETURN
1. Email beifashions360@gmail.com or WhatsApp us within 7 days of delivery.
2. Share your order number and clear photos of the issue.
3. Our team will respond within 24–48 hours.
4. Once approved, we will arrange a pickup or provide the return address.

REFUNDS
Approved refunds are processed within 5–7 business days of us receiving the item. Refunds are issued to the original payment method (UPI, card, or netbanking via Razorpay). Shipping charges are non-refundable unless the return is due to our error.

Contact: beifashions360@gmail.com | BEI Fashions, India